AirAsia’s network realignment triggers massive flight cancelations

International airline firm AirAsia is facing online backlash from dismayed travellers after its wholesale cancellation of flights to a number of several domestic destinations beginning March 30, 2014 onwards.

My friends and I for instance has long planned a trip to Cagayan de Oro scheduled for April 23 to 27. We booked the flight as early as February. However, last March 18, AirAsia sent us this advisory via text message:

Our Cagayan de Oro to Manila flights will be temporarily suspended effective 30 March 2014 onwards due to network re-alignment.

We apologize for any inconveniences caused. You will be notified about your alternate flight options via your registered email…We thank you in advance for your kind understanding.”

air asia network rerouting
AirAsia canceled its flights to several Philippine destinations effective March 30

Disgusted travellers expressed their displeasure by flooding AirAsia Philippines’ official Facebook page with negative comments. Since AirAsia’s ill timed “network realignment” coincides with the summer season, the airline for certain ruined the plans of thousands of vacationists.

Adding insult to injury is the fact that AirAsia seems to be bent on observing its rule that refunds will only be completed after 30 business days.

Since we got the cancelation notice last March 18, it will probably take until early May for us to have out refund. Can’t they process the refund faster as a sort of consolation for us?

According to a news report from Interaksyon.com dated March 10, AirAsia decided to realign its operations “because of overcapacity in the domestic market.” In other words, the Malaysian-based airline firm will instead focus more on its international flights.

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About Mark Madrona 1191 Articles
Mark Madrona is a prize-winning blogger, online journalist, and educator from the Philippines. Previously a book editor, he is now teaching communication subjects for two public universities in Manila. His blog The Filipino Scribe won 3rd place in a blog competition organized by the Affiliated Network for Social Accountability in East Asia and the Pacific (ANSA-EAP). In 2015, it was one of the finalists in the 2015 Lasallian Scholarum Awards for Best Online Feature Article in Youth and Education. He also won the Best Blog Award during the 2011 Population and Development Media Awards, the youngest recipient of that recognition. Know more about him here: http://www.filipinoscribe.com/about/.

3 Comments on AirAsia’s network realignment triggers massive flight cancelations

  1. The air asia shall check or change the system on how they operate to prevent cancelations of flight. Based from my experience when we had our vacation in boracay last summer with my friends they keep on ignoring us until we became late in our check in for our flight and then they said we should pay another fee to re book our flight.

    Lacson,Gilliann G.
    Holy Angel University
    F-332 CBA

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