Wanna retain your lost Sun Cellular number? Not possible.

sun cellular logo
It is currently not possible for prepaid subscribers of Sun Cellular to reuse their old number if ever they lost their phones

Early this month, I continued my annual tradition of losing a mobile phone. Last December 4, my 18-month old Gionee phone slipped out of my pocket during the tricycle ride back home. That means I’ve now lost five dating back to March 2012, namely a Samsung phone, two Cherry mobiles, and a Nokia. To be honest, I’ve made it a point never to buy expensive phones as a penalty for my carelessness.

I’m using two SIM cards on that Gionee phone – Globe and Sun. Thanks to the Globe Business Center in UP Ayala Technohub (where else will I go? LOL), I was able to reuse my Globe number the day after I lost the phone. Before anything else, I’d like to point out that the process was a bit more difficult this time:

  1. I was asked to have a duly-notarized affidavit of loss (I had to pay P60).
  2. They asked me to provide a number that I called or texted on the day the phone was lost.
  3. I still had to pay P40 for the SIM replacement
  4. There’s no more waiting time for the SIM to be activated
sun cellular logo
It is currently not possible for prepaid subscribers of Sun Cellular to reuse their old number if ever they lost their phones

A few days later, I called Sun Cellular‘s customer service hotline 395-8000 to ask if I can retrieve my previous number. I tried my luck with them because Globe Telecoms has long offered that service. Although I don’t use my Sun number as much as my Globe number, I deemed it practical to have it too because it makes it easier to contact people using Smart.

Anyway, I was told by their agent that it is currently not possible for prepaid subscribers. End of story. If that means postpaid subscribers can retrieve their lost number, I am not sure because I did not ask. :3

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About Mark Madrona 1191 Articles
Mark Madrona is a prize-winning blogger, online journalist, and educator from the Philippines. Previously a book editor, he is now teaching communication subjects for two public universities in Manila. His blog The Filipino Scribe won 3rd place in a blog competition organized by the Affiliated Network for Social Accountability in East Asia and the Pacific (ANSA-EAP). In 2015, it was one of the finalists in the 2015 Lasallian Scholarum Awards for Best Online Feature Article in Youth and Education. He also won the Best Blog Award during the 2011 Population and Development Media Awards, the youngest recipient of that recognition. Know more about him here: http://www.filipinoscribe.com/about/.

1 Comment on Wanna retain your lost Sun Cellular number? Not possible.

  1. I’m a prepaid subscriber of SUN Cellular. Unfortunately, 2 days before I lost my mobile phone because it slipped out of my pocket during the tricycle ride going to school. My question is, what is now the update about this? Is it possible now to reuse my old number? Please reply as soon as possible. Thanks.

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