Before I start, I want to thank the organizers of the Globe Tatt Awards last August 26 for giving me passes to that event (http://rightonthemark.wordpress.com/2011/08/28/face-to-face-with-ms-maria-ressa-and-the-professional-heckler-at-the-1st-globe-tatt-awards/).
I’ve been a Globe subscriber the past three years. I was a Smart user before that, but I got disgusted with the unsolicited ringtones they kept on sending me (which costs P15 each). Since I load regularly, I earn lots of points in the Globe Rewards promo. Every day, I get text advisories from Globe about the points I have earned. I was able to redeem Sulitxt15, Unlitxt20, and at one point, even Unilitxt80 in the past.
However, a few weeks ago, I noticed that I can no longer claim those items. Each time I try to redeem them (REDEEM UNLITXT20 to 4438), I get this message: “Sorry, your message can’t be processed as of the moment. You may have entered an invalid keyword, or the reward you tried redeeming is temporarily deactivated.” The text message also asked me to text REWARDS to 4438 for the correct keywords. A quick browse in Google search revealed that other subscribers are also having this problem.
The mystery was only resolved when I called Globe’s customer service hotline, 730-1000. The male Globe CSR informed me that the items I tried to redeem are no longer included in the list of reward items beginning last July 13. I reminded the CSR that this change have neither been posted in their website nor disseminated to us subscribers. He said I have to earn at least 100 points to redeem the lowest available reward, GCALL100 (60 minutes, valid for 5 days). I can also redeem GCOMBO200 (215 SMS and a 40-minute call, valid for 5 days) if I earn 200 reward points. The next item? An SMAC (SM Advantage Card) 1000 for 1,690 points. You have to load at least P16, 900 to have that! Thank you, Globe!