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How to retrieve your lost Globe mobile number? Here’s how

Nearly two weeks ago, I lost my 16-month old mobile phone inside the cab. I was with my mom and we’re already homebound. I only noticed that my phone is missing when we got home. I was seated beside the driver’s seat and I reckon that any of these two scenarios happened:

1) I put the phone in my lap and forgot to put it back to my pocket.

2) I didn’t notice it slip out of my pocket.

Because of my negligence and the driver’s apparent dishonesty (I have a strong reason to believe that he saw my phone), my beloved phone is gone forever. Losing a phone is not really a problem (unless it is an IPhone, LOL).

Asking for everyone’s numbers is challenging (especially if you have not saved those anywhere else). Then, you have to disseminate to your circle of friends and colleagues your new number. Very time consuming, right? Globe subscribers need not worry about this problem anymore. Let me detail out how you can solve your predicament:

Thanks to the Globe Business Center, their subscribers can still use their old numbers!

1) Find out where the nearest Globe Business Center (GBC) is. For Quezon City residents, there’s one in UP Ayala Technohub (where I went), TriNoMa, and in Gateway Mall. Check this listing if you are living in Metro Manila. You may also call Globe hotline 730-1000.

2) Make sure to bring at least one valid ID

3) You no longer need to submit a duly notarized Affidavit of Loss IF you can remember at least two numbers you dialed using your lost SIM. Luckily, I was able to list three. A lady GBC personnel provided me with an Affidavit of Loss template. I only had to write the specific details of how my phone got lost.

3.1) If you are not sure if you still remember the phone numbers you called using your lost SIM, go to a lawyer and prepare an Affidavit of Loss. Provide the following details:

a. Your mobile number

b. The month and year when you began using the said SIM

c. The circumstances leading to the phone’s loss

4) The attending GBC personnel, upon confirmation of the numbers you listed, will then insert on your phone a newly reconfigured SIM whose number now matches your lost one. Allow 30 minutes to one hour before you can begin reusing your number.

Going to a GBC during your lunch break is not advisable. Make sure to allot two hours for this. Although the process of retrieving your old number takes time in itself, remember that you have to fall in line first. 🙂

UPDATE 12/5/2015 – Unfortunately, I lost my phone FOUR MORE TIMES after writing this post with the latest one, just yesterday.

Yesterday, I went to GBC-Technohub again and to their credit, they were able to replace my lost SIM again. I’d like to make some notes from my latest experience:

  1. I was asked to have a duly-notarized affidavit of loss (I had to pay P60).
  2. They asked me to provide a number that I called or texted on the day the phone was lost.
  3. I still had to pay P40 for the SIM replacement
  4. There’s no more waiting time for the SIM to be activated




89 thoughts on “How to retrieve your lost Globe mobile number? Here’s how”

  1. Sony Fugaban says:

    Since I am a globe user, I owe you this post. Thanks for sharing!

  2. markpere2010 says:

    Salamat po for reading. But hey, I don;t want you to experience this. 🙂

  3. Anonymous says:

    Is this applicable to prepaid sim card holders?

    1. markpere2010 says:

      I am a prepaid SIM card holder. 🙂

      1. lovilet matias says:

        help nmn po pls nawla ang sim card ko pls help me to retain my no at di magamit ng iba ..

  4. Anonymous says:

    sa isang business center ka lang nagpunta? naka-tatlong gbc na ako. wala daw lahat stock nung sim ko na nawala.

    1. markpere2010 says:

      Ang pangit naman ng nangyari sa iyo. Sa isa lang ako nagpunta.

  5. Arif Sitinjak says:

    Hello im foreigner in philippines so i lost my mobile phone but im sure my sim card is still inside the phone. so how if i dont use that mobile phone for calling for 2 months cause of Blackberry Messenger Feature so i just use for bbm my family and my friends. any idea to help me cause i just lost my phone last night.

  6. Lorielyn Dela Rosa says:

    Magkano po ang charge para dun sa bagong sim na ipapalit? Thank you po. 🙂

    1. markpere2010 says:

      Wala kang babayaran at all. 🙂

      1. sarah says:

        weh bakit ako 40 php singil pwera pa ung affidavit of loss worth 250 php tapos nakaka 8 store na ko wala pa din hay aksaya pera pagod pasahe

      2. markpere2010 says:

        Sarah, that’s sad to know. E sa Technohub, wala talagang siningil at all.

  7. Deo says:

    Naka limang GBC na ako nakapunta puro walang stock ng sim. 🙁

    1. markpere2010 says:

      Ay naku. Puro lang sila salita pala.

    2. sarah says:

      kakabuset nuh ako 8 turning nine mamaya ewan ko na lng ha

  8. sarah says:

    ako nga eh 8 GBC na nga nga kainis lng nasstress lalo ako

  9. Lee-Boyd Valencia (@leeboydvalencia) says:

    anong branches na pinuntahan nyo? need raw ng “10” ang akin.

    1. markpere2010 says:

      What do you mean by “need ng 10”?

  10. Anonymous says:

    paid 50php for the new sim, no need to get affidavit, u just need to present a valid id. that’s it! in 2hours ur sim will be activate (ofcourse with the same number)

  11. michelle says:

    san ka nagpay ng 50php ?? san branch?? nwla kc ung prepaid sim card ko.. un ung nklagay sa accoun q sa gmail para maopen q ul8 xa.. pls help

  12. dm rius says:

    Old number mo parin po binigay sa’yo or bago na? Yung sim card ko kasi bigla na lang parang na deactivate pero siya ginagamit ko lagi. Hassle kasi pag nagbago pa ko ng number. Pero sim ko since 2008 pa. 🙁

  13. Eman says:

    Sakin walang siningil pero sa officemate ko siningil sya ng 50 pesos same branch lang kami ng pinuntahan. tatanungin ka nila kung gano na katagal sayo yung sim and dun nila i babased kung free or magbabayad ka pa. one more thing pala, kung may load yung sim mo na nawala, andun pa din yun sa new sim na gagawin nila.

  14. ihaventnoticed says:

    How much po yun bayad if ever pagawa ka? 🙂

    1. markpere2010 says:

      It depends kung saan ka magpapagawa. Kung sa Recto, you can have an affidavit of loss for just around P100. 🙂

  15. mapss says:

    i just retrieved my number with a new sim, ok lang ba na when you put the new sim , it will say ‘sim card registration failed’? how long will you wait? thankyou

    1. jerquerimit says:

      you’ll wait within 2hrs lang.. always check lang if activated na yung sim..

      1. renalyn says:

        @@jerquerimit – talaga? 2hrs lang iintayin? So di na need bumalik sa GBC to get that fix or.. call 801? Thanks 🙂

  16. Andrea says:

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    actually fruitful in favor of me, keep up posting such

  17. Cialis says:

    I could not resist commenting. Well written!

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    I don’t even know how I ended up here, but I thought this post was great. I do not know who you are but certainly you’re
    going to a famous blogger if you are not already 😉 Cheers!

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  20. Ean says:

    Thank you, thank you!

    1. markpere2010 says:

      You’re welcome. I just went through this experience again two weeks ago. LOL

      1. Ean says:

        I lost my phone yesterday and guess what? it’s a fucking iPhone! I know I’m an idiot. Anyways, this is the first thing I did, well besides change my FB and YM password. I searched on how to retrieve lost glb numbers. Your blog is the most helpful so thank you! Your my savior! 😀

    2. markpere2010 says:

      WOW. I’m thrilled to know that my blog has helped you wade through your predicament yesterday. You may want to “like” our page on Facebook. 😛 ->

  21. Ean says:

    Hey guys.. I lost my number yesterday (apr. 4, 13) and was able to retrieve it today (apr. 5, 13). I went to Globe Business Centre (GBC) – ‘Techno Hub’.

    My advice is DON’T go to GBC braches that are located inside malls’.

    At Techno Hub.
    1) They asked for my ID.
    2) Filed-up a form about declaring that I did in fact lost my number.
    3) Paid 40 pesos for the new temporary-sim they will give you because your new sim [with your previous number] will not be activated for at least 24 hrs.

    * No Affidavit of Loss needed.
    * No 2 contacts you dialed were needed.

    That’s it. The staffs there were accommodating and friendly also, unlike those at Gateway and Alimall.

    1. Ezra says:

      new temporary-sim?ndi n b ttnungin kung anung serial no. ng sim mo?kasi mukang naiwala ko na ata ung akin,..anong contact no./landline ng GBC technohub?thanks

  22. Xan says:

    Is this applicable with damaged sim cards? Bigla na lang kasing hindi makasagap ng signal sa kahit anong phone. Mahigit limang taon ko na ‘tong number. Thanks. 😀

    1. markpere2010 says:

      I think pwede naman yan. You can try. 🙂

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  25. Vien says:

    Hello! I want to thank your for your very reliable blog post. 🙂 i was able to retrieve my old number. I just showed a valid id and the card where my sim was attached. I paid 30 pesos for the new sim 😉 btw, i am a TM prepaid consumer. :))

    1. Mark Madrona says:

      That is heart warming. I am extremely happy to be of help to you. 🙂

    2. myeiii says:

      hi.. I want to retrieve my TM number possible sya?
      panu if walana yun card were the sim was attached?

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  27. Jc says:

    Ano ba yan bkt iba iba ang price, report kaya natin yan sa NTC, me mahal, tapos mura. Im planning to replace my sim also in gateway. let see if they’ll gonna ask me for fee.

  28. Malvin Macasaet says:

    Hello! This is a very helpful blog. I never thought a cellphone number could be retrieved and transferred to a new SIM. My phone was stolen last Friday (October 18, 2013) so I searched the net for possible solutions and I found this blog. Went to Globe Business Center in Podium (Ortigas). I just showed my valid ID, the old card where the SIM was attached and paid 40 pesos. Fast and easy. 🙂

    1. Malvin Macasaet says:

      By the way, it’s a Prepaid SIM card that I lost together with my phone. Great diba? 🙂

      1. Mark Madrona says:

        Malvin, imposible namang SIM lang yung manakaw. Heheh :p

        1. Malvin Macasaet says:

          @Mark Madrona: Was emphasizing on the “Prepaid SIM” as some might think it’s a Postpaid SIM. People usually think na if they lost a Prepaid SIM they won’t able to retrieve the number anymore. 🙂

  29. Mitch Acosta says:

    Hi May I Ask kng sang branch mganda pmunta dun sa nwalang mong sim?? sa megamall ba sure na meron?

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    1. Leslee Ibe says:

      i also lost my cp. And want to retrieve my number. but what if i already lost the sim pack. is that really matter?

      1. Mark Madrona says:

        In some cases, it does. It depends on the service center you will go to.

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  34. Neco says:

    Thanks for this post… I got my phone stolen Monday afternoon in MRT GMA Station. Hope I can have my number back by tomorrow…

    1. Mark Madrona says:

      Neco, sorry to hear that. Be careful next time. Anyway, I suggest you visit their business centers in Cubao.

  35. Kathryn Intal says:

    Pano po kung postpaid user?? need padin ba ng affidavit of loss?

    1. Mark Madrona says:

      Kathryn, I’m not sure about the process for postpaid subscribers.

  36. Anonymous says:

    Hi Thanks sa post.. I lost my phone today at 7pm… Sana maactivate ko bukas! Nakakalungkot pla mawalan ng cellphone :'(

    1. Anonymous says:

      Tama nga ung comments d2, di din agad agad mukukuha ung sim, naka 7 GBC n ako,, wla daw sila stock,.. dapat alam ng globe kung san store merong stock para dun n tayo dumeretso grabe need q pa yatang libutin buong luzon just to reactivate my sim card..:(

  37. Anonymous says:

    i went to sm mall of asia globe business center until now my new sim no network service ..sabi nila 2 hours daw madedeactivate..

  38. puto says:

    Hi Mark,

    Ask ko lang, same procedure ba if laging sim registration failed? nwalan n ng signal ung sim card ko, n try ko n sya ilipat sa ibat ibang phone peru puro failed. Hirap kasi mag palit ng number lalu na at almost 7 years ko na sya ginagamit


    1. Mark Madrona says:

      Wala pa kasi akong experience sa ganyan, pero palagay ko naman madali nang mapalitan yan kung sakali, Puto.

      1. puto says:

        Thanks! di ko ksi nagamit ng 3months hehe pg gmit ko wala na signal. Sana pede pa to. nirerecycle dw pag di na ngamit eh. Thanks by the way sa Blog mo!

  39. Kapitantutan says:

    tangina lahat ng pinuntahan ko na GBC

    walang stock ng simcard na ipapareplace ko?
    parang lokohan lang

  40. denggai says:

    I went to SM San Lazaro to retrieve the sim card with my previous number. But they are asking for an affidavit of loss.. 🙁 please help.. I’m planning to go to SM megamall but quite afraid that they would ask me again for the affidavit of loss. Sobrang hassle at mahal ang pagpapaggawa ng affidavit.

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  42. Marjorie Aparis says:

    Hi! I would like to ask if this is also applicable with touch mobile numbers? 🙂 please. I really need your help

    1. renalyn says:

      Yep it is applicable to touch mobile numbers. 🙂

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  44. paolo martin hidalgo says:

    try nyo po sa robinson galleria. naka avail agad ako ng sim. very fast transaction at wlang bayad.. just filled up lng ng affidavit of loss and 24hrs activation. 🙂

  45. Jaja says:

    Haaay, nagpa sim replacement aq, pero hanggang ngaun di parin naactivate sim ko, more than 24 hrs na .. Palaging “sim card registration failed”.. Sabi nila after 2 hrs daw okay na.. Oh well, mgwait nlng aq..

  46. Mayet Bautista says:

    Hi! Lost mine last week. I just need my sim to be replaced but unfortunately no stock available here in our area for a 0917 module. Would like to ask if in Metro Manila meron po kaya. Btw, I’m from Pampanga. Thanks. I feel so hopeless right now.

  47. Ruben says:

    Hi sir,

    Magpapareplace din ako sana ako ng sim…natry ko na sa Globe store sa Sta. Lucia East, Robinsons Metro East, SM Marikina, Globe store sa may tower one…lahat wala daw stock…

    Saang branch po ba ng globe may stock ng sim? I’m from Cainta po

  48. Sonny says:


  49. jkab says:

    Thank you mark for sharing this i was able to have my old prepaid sim replaced at globe eastwood mall, i just had to wait for about 2 hours though because of the qeueue, my old prepaid starts with 0917 and i think it helped that i had a load tipid plan before,

    I hope you guys get yours replaced as well, good luck,

  50. kksabana says:

    Hello. Is this applicable to Touch Mobile simcard? Thank you

    1. Mark Madrona says:

      I think so!

  51. nicole ayson says:

    Hi! I have a question, will they be able to deactivate the old sim?

  52. Helen Layague says:

    Do you think available din to sa TM users? thanks in advance and Happy New Year! 🙂

  53. sg says:

    Yow bro kaylangan legal age ba? kasi nawawala saakin eh

  54. Sushmita says:

    Hi. Sana mabasa mo pa to. Huhu galing nakong sm north, san lazaro at trinoma, dun ba sa up technohub sure na kayang meron? Sobrang umasa kasi ako at napagod ngayong araw. Wala naman pala silang stock. 🙁 anyways. Salamat 🙂

    1. Mark Madrona says:

      Depende kasi sa series number ng SIMs. Yung mga 0905 etc, yun yata ang medyo bihira na.

      1. J U N G says:

        How about 0975? (TM) Nakakainis kasi yung mga toxic na tao, dapat pinuputol ang daliri ng mga snatcher ee T.T

  55. Shani Shah says:

    Namaste Mark Madrona, my smart sim for almost 3 years was damaged. Could it be possible to be replace? Also i t had a balance load and link to my bank accounts.

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