International airline firm AirAsia is facing online backlash from dismayed travellers after its wholesale cancellation of flights to a number of several domestic destinations beginning March 30, 2014 onwards.
My friends and I for instance has long planned a trip to Cagayan de Oro scheduled for April 23 to 27. We booked the flight as early as February. However, last March 18, AirAsia sent us this advisory via text message:
“Our Cagayan de Oro to Manila flights will be temporarily suspended effective 30 March 2014 onwards due to network re-alignment.
We apologize for any inconveniences caused. You will be notified about your alternate flight options via your registered email…We thank you in advance for your kind understanding.”
Disgusted travellers expressed their displeasure by flooding AirAsia Philippines’ official Facebook page with negative comments. Since AirAsia’s ill timed “network realignment” coincides with the summer season, the airline for certain ruined the plans of thousands of vacationists.
Adding insult to injury is the fact that AirAsia seems to be bent on observing its rule that refunds will only be completed after 30 business days.
Since we got the cancelation notice last March 18, it will probably take until early May for us to have out refund. Can’t they process the refund faster as a sort of consolation for us?
According to a news report from Interaksyon.com dated March 10, AirAsia decided to realign its operations “because of overcapacity in the domestic market.” In other words, the Malaysian-based airline firm will instead focus more on its international flights.