Wanna retain your lost Sun Cellular number? Not possible.
Early this month, I continued my annual tradition of losing a mobile phone. Last December 4, my 18-month old Gionee phone slipped out of my pocket during the tricycle ride back home. That means I’ve now lost five dating back to March 2012, namely a Samsung phone, two Cherry mobiles, and a Nokia. To be honest, I’ve made it a point never to buy expensive phones as a penalty for my carelessness.
I’m using two SIM cards on that Gionee phone – Globe and Sun. Thanks to the Globe Business Center in UP Ayala Technohub (where else will I go? LOL), I was able to reuse my Globe number the day after I lost the phone. Before anything else, I’d like to point out that the process was a bit more difficult this time:
- I was asked to have a duly-notarized affidavit of loss (I had to pay P60).
- They asked me to provide a number that I called or texted on the day the phone was lost.
- I still had to pay P40 for the SIM replacement
- There’s no more waiting time for the SIM to be activated
A few days later, I called Sun Cellular‘s customer service hotline 395-8000 to ask if I can retrieve my previous number. I tried my luck with them because Globe Telecoms has long offered that service. Although I don’t use my Sun number as much as my Globe number, I deemed it practical to have it too because it makes it easier to contact people using Smart.
Anyway, I was told by their agent that it is currently not possible for prepaid subscribers. End of story. If that means postpaid subscribers can retrieve their lost number, I am not sure because I did not ask. :3